HIPL defined the following rights and duties of applicant/client Applicants
- Fair Evaluation – applicants have the right to except their halal certification application will be evaluated fairly and objectively on established standards and criteria.
- Information access– applicants have the right to receive accurate and complete information about certification process requirements fees and any applicable policy.
- Confidentiality– information shared by applicants during the certification, HIPL should not disclose sensitive information without proper authorization and permission.
- Non- Discrimination– applicant have the right to be treated fairly and without discrimination based on facts such as race, gender, religion, and nationality.
- Appeals– applicant have the right to appeal the decision and their case reviewed by an independent body or panel.
- Accurate information -Applicants are responsible for providing accurate and truthful information in their Halal certification application, including details about their organization, products, processes, and practices.
- Documentation: Applicants must provide any necessary documentation, records, or evidence requested by the HIPL to verify compliance with the relevant International Halal standards and i-CAS Halal requirements
- Compliance: Applicants are required to adhere to the relevant International Halal standards and i-CAS Halal requirements and criteria set forth by the HIPL to be eligible for Halal certification.
- Fees: Applicants must pay any required fees associated with the Halal certification process, which may include application fees, audit fees, and ongoing maintenance fees.
- Cooperation: Applicants should cooperate with HIPL auditors or inspectors during the certification process, providing access to facilities, personnel, and relevant information.
Clients (Organizations/Applicant that Have Obtained Halal Certification)
- Use of Certification Mark (HIPL Standard Mark): Clients have the right to use the certification mark (HIPL Standard Mark) on their products, services, promotional materials, Premises and communication as long as they adhere to the HIPL-CD-GL4.1-01 guidelines for usage of halal India standard marks.
- Public Recognition: Halal Certified clients have the right to publicize their certification status to demonstrate their commitment to Halal quality and compliance.
- Confidentiality: Similar to applicants, certified clients have the right to expect that certain proprietary or sensitive information will be kept confidential by the HIPL.
- Complaints and Feedback: Clients have the right to provide feedback and file complaints if they believe the HIPL is not fulfilling its obligations or adhering to established standards.
- Usage Guidelines: Clients must adhere to the HIPL HIPL-CD-GL4.1-01 guidelines for usage of halal India standard marks, ensuring that it is used accurately and in a manner that reflects the scope of their certification.
- Renewal and Maintenance: Certified clients may be required to undergo periodic audits or assessments to maintain their Halal certification. They are responsible for meeting the ongoing requirements and addressing any non-conformities that may arise.
- Notification of Changes: Clients must inform the HIPL of any significant changes to their operations, products, or processes that could impact their Halal compliance with the halal standards and i-CAS Halal requirements.
- Protection of HIPL Standard mark: Clients have a duty to protect the integrity of the HIPL Standard mark and not use it in a misleading or unauthorized manner.
- Compliance: Certified clients are expected to maintain compliance with the relevant international halal standards, i-CAS Halal requirements and criteria for the duration of their certification.