The process covers receiving,
evaluating, & making decisions.
Definition of Appeal
A request by a client, his authorized representative, or a responsible party, to the Certification Body for reconsideration of a decision it has made related to the verification, validation, or certification of that client is termed an Appeal.
Definition of Complaint
A Complaint is defined as an expression of dissatisfaction or concern about the service, or lack of service, other than an appeal, by any person or organization, to the Certification Body related to its certification activities.
The purpose of the appeals and complaints handling is to describe the systematic and consistent recording and evaluation of appeals and complaints pertaining to Halal certification activities including certificates, reports, and other decisions taken by the Certification Body.
The certification activities of Halal India typically involve the assessment and evaluation of products, processes, and services to determine their compliance with Halal standards and requirements.
The responsibility for the contents of this documented procedure and for receiving, recording, processing, evaluating, and decision on appeals shall rest with the CMD and that of complaints shall rest with the Technical Director.